As a valued customer of Miko + Mollie you not only have your usual consumer rights under Australian consumer law but we also offer 7 day returns for change of mind. You can return your item/s within 7 days and as long as they are still in brand new, unworn condition. You can exchange them for something else or receive a store credit for future use.

Fashion is a fast paced game and we ask you to respect how hard we work to run a successful business so please return your item/s to us IMMEDIATELY on receipt of them if you do not like them or want to return them for any reason. Items returned to us outside of the 7 day exchange period will NOT be accepted and you will be sent an invoice for postage to return them to you.

We do not offer refunds for returns under any circumstances. We are happy to assist you to get the right style and fit for you BEFORE you purchase and happily exchange or credit if you don't love it but we do not refund.

For hygiene reasons underwear, headware, earrings and swimwear cannot be returned under any circumstances (unless faulty). Luckily those items often have quite a flexible fit due to the stretch in the fabrics but if in any doubt please contact us for assistance with sizing before purchasing. 

Terms and conditions

Items must be returned to us within 7 days of you receiving the items. They must be in original, unworn condition with all tags attached. Return postage is at your cost and we recommend using a trackable service and insurance if the item is valuable. If the items are not received by us we will not be able to process your return.

You must use an express post service to return items to us so we can get them back into stock as quickly as possible - in fashion, a fast game's a good game so the longer our items are out of our stock, the harder they get for us to sell them. So we appreciate you whisking them back to us and that's why our returns policy is 7 days. If you don't like them or they don't fit, no point holding onto them! Just whip them on back as quickly as you can so it's one less thing on your to do list!

Please remember, sale items are not eligible for return for change of mind or poor fit under any circumstances so please engage with us first to get your best possible fit. Free gifts, promotional items and items discounted in any way are also not eligible for a return due to change of mind or poor fit.

Transactions are eligible for ONE return for change of mind/ill fit only (and only in accordance with th rest of our terms and conditions). For the purposes of this policy, transaction is defined as all interactions had in the exchange of money for the item that is being returned. The use of a credit note to purchase a new item or items is not considered a new transaction for the purposes of this policy. This is because the profit margin from the original order is split over packing and dispatching 2 orders, and processing one return (and all of the customer assistance that goes with all three of those transactions arising from the one initial order). It is not a separate, profit-generating transaction, it is the same initial transaction spread over multiple orders due to the need to return. That is why only one return is allowed per profit-generating transaction. This means an item (or items) purchased with a credit note cannot be returned a second time (or a third or fourth!) - so please choose items carefully when using a credit note and please engage with us for extra information and sizing/fit advice. We are very good at providing all the information you need to make a great choice! We will also advise if we don't think an item is for you based on your size, height and fit preferences when you chat with us because we don't want you to waste your time or money! We're not about "selling" to you, we are about good, old fashioned, honest advice!

Upon receiving your returned item/s we will assess condition. If we reasonably believe you have worn or damaged the item we reserve the right to decline the return. You will have the choice to have the item/s returned to you at your cost if this occurs.

If we accept your return you will receive a store credit to process an exchange at your leisure. Please note, Miko + Mollie stock a carefully curated selection of designers and designs, we do not stock items in bulk so there is a chance the item you select for exchange is not available when we receive your return. If there is something you have your eye on and it's in stock, just ask us to hold it for you so we can ensure it's here when your return reaches us!.

Please note, if you received a discount for purchasing multiple items and you return one or any of them, your credit note will be revised down to accommodate the original discount (if any) you would have been entitled to without that item/s on your original order. For example, if you received 20% off for purchasing 3 items in one transaction, and you return one of those items, your credit note will be revised down to remove the discount from your original order (including all other items). Any bonus items must also be returned when you return an item that made an order eligible for a bonus item or special offer. 

If you would like us to hold an item for you to exchange you must send us an email requesting that item be held until your return reaches us. If you do not do this you run the risk of the item selling out before your return reaches us. Refunds will NOT be issued if your desired exchange item sells out prior to your return reaching us. Please do not request holds via phone, web chat or social media. We get hundreds of contacts per week and these types of requests can be missed or forgotten if staff get busy. Email requests are actionable and have a paper trail to remind our staff to action your hold and await your returned item.

Please print the returns form and return the form with your item/s to:

Miko + Mollie
PO Box 366
WELLAND SA 5007

Returns are collected and processed twice a week but we hardly ever receive any because our stock and service is so good so most people get what they love first time, every time, so we will process them as quickly as we can if you need to return something!

Faulty garments

We check every item that leaves our store before we pack it but ocassionally faulty garments do happen in the fashion industry. 

If you notice your garment is faulty, please contact us immediately so we can get the ball rolling with the supplier who is responsible for the faulty garment.

Please give a detailed description of the fault and provide photos or videos for us to on-foward to the supplier.

It is likely they will want the garment sent back to them so please hold onto it until we know how they want to approach it.

Under Australian consumer law the supplier is required to REPAIR or REPLACE the garment, if it is deemed to be faulty.

Under no circumstances will you receive a refund for a faulty garment. This is a Miko + Mollie policy and no exceptions will be made.

If the garment cannot be repaired or replaced, and it has been deemed faulty by us and the supplier, we will replace it with a comparable full priced item of your choosing (to the same value) or provide you with a credit note for the purchase price to be spent on full priced items at your leisure.