Postage prices keep going up in Australia and delivery times slowing down! Don't ask us how that works but we don't get a say unfortunately! Haha!

However, to ease this pain for you, we have changed our policies and are absorbing some of the extra cost for you.

We have also upgraded ALL orders delivering with Australia to EXPRESS POST! Wooooo!

From today onwards, all orders for delivery within Australia, over $300 (or $350 during sales), will receive FREE EXPRESS POSTAGE!

All orders under $300 (or $350 during sales) will incur fixed rate postage charges (based on weight). Express post is quite costly across the network and we don't offer regular post so we highly recommend you buy multiple items at once and save on the postage (and the environment too!) and take advantage of our free postage offer!

Australia Post delays

Please note, we have seen a return to delays with Australia Post over the last few weeks. We pack and dispatch every single day (except Tuesdays), usually within 10 minutes to 8 hours of you placing your order, so we are doing our absolute best to get your beautiful purchases to you as quickly as possible.

If you notice very little movement on your tracking, please report your parcel as lost/missing/slow via the Australia Post Help and Support portal. The link to the form is here. Often as soon as you report it as lost/missing/slow we see it get a move on! It is a very effective way to notify Australia Post that your parcel has been delayed.

Please also note delays can be different across the network. Post sent from one location may arrive within a day or two but it may not when sent from a different location. Australia Post is experiencing disparate delays for all different reasons across their network and because the express post guarantee no longer exists we are finding it difficult to have this addressed, like many Australian businesses. Where possible, we are using couriers instead (couriers not available for express services though).

Australian customers

Miko + Mollie ship for FREE within Australia for all orders over $300! ($350 during sales). We only offer express postage services so your order should be with you as quickly as we can possibly get it to you. This decreases the time it spends in the network and the chance Australia Post lose it. However, these services do not provide for signature on delivery or insurance. We offer that for an additional $10 if you would like to protect your order from loss or damage while in the Australia Post network.

Please note, if you do not choose to insure your parcel, we are not responsible for loss or damage that may occur once your parcel enters the Australia Post network.

We pack and dispatch 6 days a week! (every day except Tuesdays!)

Shoes 

Please note all orders containing shoes will be sent via regular post unless you request and pay for an express post upgrade. Heavy orders are unviably expensive to post.

International customers

Miko + Mollie ship to our international customers using regular services or Australia Post express services. DHL Express can be used on request but is usually 3-4 times the price of Australia Post Express. If you would prefer to use DHL Express please contact us and we can provide you with a pick up time and location to arrange with DHL.

We can't take responsibility for any loss or damage incurred once we dispatch your order, or for the time taken to deliver. You accept this shipping service at your own risk. If you would like your order insured so you can be compensated if lost or damaged, please email hello@mikoandmollie.com after you place your order and we will arrange insurance for you and send you an invoice for the additional cost. A small price to pay for peace of mind!

International shipping rates are as follows:

New Zealand

Orders under AUD$450 - calculated based on weight at checkout
Orders AUD$450-650 - capped at AUD$19.50
Orders over AUD$650 - FREE

USA, UK

Orders under AUD$450 - calculated based on weight at checkout
Orders AUD$450-650 - capped at AUD$19.50
Orders over AUD$650 - FREE

Rest of the world

Calculated based on weight at checkout